HGS Opens New Global Delivery Center In El Paso, TX

Posted by Heidi Schwartz

The HGS center in London services Unilever.
The HGS center in London services several clients.

Hinduja Global Solutions Limited (HGS) has opened its second center at Gran Vista, El Paso, TX. El Paso has been one of the key facilities that has contributed to the growth of HGS as a global player in the contact center space. The first center, established in 2002, already employs 400 people. The new facility, at 60,000 square feet, has been operational since last November and has 450 employees working out of it. In the next two years, HGS’s goal is to nearly double the number of jobs, including entry-level positions as well as management, training, and other support leadership roles.

El Paso, with its diverse, bilingual population and vast number of veterans and military spouses, offers the perfect talent pool. Over the last decade, HGS has partnered with Fort Bliss to assist military families in finding employment within the community. It is a proud member of the Military Spouse Employment Partnership (MSEP) and military family members constitute more than 52% of the demographics on certain HGS programs. In 2014, HGS entered into a partnership with one of its leading financial clients, Prudential, to train and hire military veterans and spouses for its Business & Technology Solutions center at El Paso.

Speaking at the recent ribbon-cutting event, Kathy Hamburger, president, HGS USA said, “It gives me great satisfaction to announce this new site that will further add to our already existing operations at El Paso. As HGS grows in El Paso, our veterans and military spouse training program is a critical part of our success. This new center will allow us to not only serve our clients better, it will also create employment opportunities for thousands in the city. With this center we also reinforce our pledge to serve those who have served us tirelessly by protecting our nation. By continuing to hire veterans, we know that we are gaining skilled professionals who won’t give up easily.”