Agero, Inc., a provider of vehicle and driver safety, security and information services, has selected the Tri-Cities region of Tennessee as the site for the company’s sixth inbound contact center. The company will invest $3.5 million and create 585 jobs in the region.
Agero currently operates five regional facilities in Clarksville, TN; Medford, MA; Sebring, FL; Tucson, AZ; and Sault Ste. Marie, Ontario. The contact centers provide critical roadside assistance to over 75 million drivers nationwide. This expansion to a sixth center is in response to Agero’s growing customer base and the rising demand of its high-touch roadside assistance services.
“Over the past several years, we have experienced tremendous growth as more and more companies within the automotive and insurance industries are adopting new technologies such as UBI, location-aware services and data analytics. Across the nation, our call center agents respond to more than 8 million requests annually, and with our growing customer portfolio, we want to ensure that drivers are receiving top-notch customer service from experienced professionals,” said Agero CEO Dave Ferrick. “With its close knit community and strong labor market, we found the Tri-Cities area to be the ideal location for our newest facility, and look forward to building a lasting partnership with the local residents.”
Agero will take over an existing 48,500 square-foot facility formerly known as the Sprint Call Center and will start renovations this month. The building is Leadership in Energy and Environment Design (LEED) certified by the U.S. Green Building Council. Agero’s Tri-Cities contact center is scheduled to open in Spring 2016.
“More than 12,600 Tennesseans work in nearly 200 telephone call centers across the state, and it is great to have a company like Agero strengthening our Team Tennessee workforce by creating these valuable jobs in Sullivan County,” said Tennessee Economic and Community Development Commissioner Randy Boyd. “We appreciate Agero for choosing to locate this facility in our state and look forward to their future success.”
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