TELUS International To Create 1,200 Jobs In South Carolina

The digital customer experience provider will invest $3.4 million to establish operations in Charleston County, SC. 

TELUS International, a customer experience innovator that designs, builds and delivers digital solutions for global brands, has opened its third digital CX delivery center in the U.S. in North Charleston, SC. The $3.4 million initial investment will create approximately 600 jobs in Charleston County by the end of 2021, and another 600 by the end of 2022.

“Following our successful second-quarter results announced late last month, which included double-digit organic growth, our company continues to hire top talent and open new sites around the world in order to support our clients’ growing needs for differentiated digital customer experience and digital transformation services,” said Chuck Koskovich, Chief Operating Officer, TELUS International. “We are thrilled to announce our newest site opening today in North Charleston and to recruit a significant number of new team members to join our global family of more than 56,000 who are without a doubt, driving the positive momentum we continue to achieve in the market.”

TELUS International’s 80,000-square-foot North Charleston delivery center features spacious workspaces filled with natural light, as well as a long list of amenities for employees, including ergonomic workstations, a 24/7 gym, a coffee shop, and an open-air BBQ area with a fire pit. Due to the ongoing challenges posed by the COVID-19 pandemic, the company supports remote work options as needed as well as enhanced cleaning and sanitation measures onsite to ensure employee safety.

North Charleston

North Charleston
TELUS International’s new digital CX delivery center in North Charleston (Photo: Business Wire)

“What makes North Charleston such an attractive destination for TELUS International’s first site on the east coast is its thriving technology scene, cultural diversity, and focus on education,” added Koskovich. “At TELUS International, our unique caring culture is reflected in how we prioritize our team members’ experiences by customizing the spaces, benefits, and amenities at each individual location to best meet the diverse needs of our global workforce. We believe that engaged, inspired team members are the best brand ambassadors of our clients’ products and services.”

TELUS International’s industry expertise covers tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. From its new site in North Charleston, TELUS International will provide high-tech and high-touch customer experiences to leading global brands. The company has over 56,000 team members, operates in more than 25 countries and partners with brands across high-growth industry verticals, including: technology and games; communications and media; eCommerce and fintech; healthcare and travel; and hospitality. In the U.S., TELUS International also has operations in Folsom, California and Las Vegas, Nevada.

“We’re excited to welcome TELUS International to South Carolina and celebrate their decision to do business in our state,” said Governor Henry McMaster. “By creating approximately 1,200 new jobs in Charleston County, this company is making a commitment to the entire community that will make a real difference in the lives of South Carolinians, and we couldn’t be more excited.”

“Today, we congratulate TELUS International on the announcement of their first South Carolina operations,” said South Carolina Department of Commerce Secretary Harry M. Lightsey III. “This $3.4 million initial investment and the creation of more than 1,200 new jobs represent a tremendous win for Charleston County and South Carolina.”

The Coordinating Council for Economic Development approved job development credits related to the project.

“Our three-county region is a globally competitive destination for business, talent and entrepreneurs,” said Charleston Regional Development Alliance Board Chair Mike Fuller. “TELUS International selected Charleston for its competitive advantages and business-friendly environment. This international company will be an important part of our market’s growing global economy and IT community, and we look forward to its continued success.”

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