Sedgwick Claims Management Services Expanding Tennessee HQ

The technology-enabled risk and benefits solutions management company will create 150 new jobs in Memphis, TN.

Sedgwick Claims Management Services, Inc. will expand its corporate headquarters in Shelby County, TN. The technology-enabled risk and benefits solutions management company will invest $34 million and create 150 new high-quality jobs in Memphis.

Memphis TN
(Photo: TNECD)

“Sedgwick is proud of our position as the recognized industry leader in technology-enabled risk and benefits solutions,” said Dave North, Sedgwick president and CEO. “The foundation of Sedgwick’s approach to claims management is a customer-driven, state-of-the-art information management and delivery system. We listen to our clients, learn what they need, and work to meet and exceed their expectations. We are constantly looking to the future and what we can do to maintain excellence, not only today, but also tomorrow. With 100 percent approval of all state and local incentives, we would have the resources to grow our Memphis-area workforce and secure office space that would foster our colleagues’ spirit of collaboration and innovation. This, in turn, would help us reach our goal of enhancing our ability to deliver excellence to our clients and our community.”

Headquartered in Memphis, Sedgwick is a global corporation focused on delivering services that include management of workers’ compensation, disability, FMLA, property and specialty claims, as well as managed care, special and forensic investigation, Medicare and OSHA solutions and risk consulting. Nearly 15,000 colleagues in approximately 275 offices in the U.S., Canada, the U.K. and Ireland serve more than 2.6 million claimants each year.

With this expansion, Sedgwick will consolidate its headquarters into a single campus in Shelby County and locate R&D functions at the site. Sedgwick has made an investment in an innovation lab focused on developing technology for next-generation claims management models centered on the needs of the client and the claimant. By redesigning the claims management process, the company would not only improve the client and claimant experience, but also give its colleagues a more meaningful work experience.

“Sedgwick has been a valued member of the Memphis community for many years, and when a company like this chooses to expand in our state, it shows how focused Tennessee is on making sure existing businesses have room to grow and excel,” said Gov. Bill Haslam.

“I want to thank Sedgwick for its decision to expand in Memphis,” said Tennessee Department of Economic and Community Development Chief Operating Officer Ted Townsend. “The 150 jobs that Sedgwick will create will stem from a technology and product development initiative. The Brookings Institution ranked Tennessee No. 1 among U.S. states for advanced industry job growth, and we appreciate Sedgwick for creating even more advanced industry jobs for Memphis and Tennessee.”

“One of the Chamber’s priorities is recruiting corporate and back office jobs to our community, and we’re excited to see another big win with Sedgwick corporate headquarters due to our friendly business environment. We congratulate Sedgwick leadership and look forward to continue to working with them,” said Mark Herbison, Greater Memphis Chamber Sr. vice president of Economic Development.

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