Starwood Announces New Customer Contact Center In Wichita
The Kansas Department of Commerce, Starwood Hotels & Resorts Worldwide Inc. and the Greater Wichita Economic Development Coalition announced today that Starwood will open a new Customer Contact Center in Wichita in late 2013. The new centerâ€™s associates will help Starwood guests book reservations and provide Starwood Preferred Guest member services.
â€śTaking care of our guests starts before our guests walk through our property doors, while they are with us and extends after theyâ€™ve departed,â€ť said Mark Vondrasek, senior vice president of distribution, loyalty and partnership marketing for Starwood Hotels & Resorts. â€śWith our guestsâ€™ needs in mind, we look for associates who are dedicated and customer-service oriented with a desire to contribute to their communities. After reviewing a number of options, Wichita was chosen as the best place to expand our North American customer service operations.â€ť
â€śStarwood Hotels & Resorts is an industry leader with an innovative approach to hospitality, and Iâ€™m excited that they have chosen to expand in Kansas,â€ť said Kansas Commerce Secretary Pat George. â€śItâ€™s great for our business environment when companies such as Starwood create jobs, invest in Kansas and contribute to our stateâ€™s economic growth.â€ť
The centerâ€™s inaugural class will include approximately 180 positions. Starwood plans to expand the center significantlyÂ over the next five years and hire up to 750 more employees in Wichita for a total of more than 900 new jobs. Starwood also anticipates nearly $5 million in capital investment at the new center.
â€śStarwood is a great company and will be a great addition to our community,â€ť said Wichita Mayor Carl Brewer. â€śWe are excited to welcome them and their sought-after jobs to Wichita.â€ť
Sedgwick County Chairman Jim Skelton said, â€śThis is great news for Sedgwick County and our residents because a well-known and well-respected company has chosen to invest and locate its newest center here. Starwoodâ€™s choice and investment here means more opportunities for jobs.â€ť