call centers

Resource pages for "call centers"-related posts for economic development professionals, corporate site selectors and site consultants.


Advanced Call Center Technologies

Two New ACT Operations Land Tennessee 650 Jobs

The new jobs will be created at locations in Bristol and Kingsport, the projects will join existing Advanced Call Center Technologies (ACT) facilities in Johnson City, TN.
call centers

Call Centers: Improving the Conversation

Call centers are staying ahead of the curve with unified omnichannel communications, better analytics and instant feedback from social media.

Direct Energy To Open New Call Center In Tempe, AZ

Direct Energy will move into the new facility in February. The company expects the call center to be fully functional by the end of the first quarter of 2013.

Rankings & Awards

2022 Global Rankings

18th Annual Rankings: 2022 Global Rankings Report

The U.S. and China earned the top two spots for Foreign Direct Investment (Worldwide) in Business Facilities’ 2022 Global Rankings Report.
2022 Metro Rankings

Business Facilities’ 2022 Metro Rankings Report

Metro areas and cities of all sizes are recognized for attracting and retaining businesses from numerous industry sectors in Business Facilities' 2022 Metro Rankings Report.

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Business Facilities Featured Location Spotlight

Location Spotlight: Topeka, Kansas

With three top universities in the area and connectivity via major interstates, Topeka, Kansas is rich with opportunity. Visit the GO Topeka Economic Partnership to learn more.

Business Facilities Featured Location Videos

[VIDEO] Made Possible in Lehigh Valley

The region has been recognized as one of the fastest-growing economies in the nation and is just a short drive away from major mid-Atlantic cities including New York City, Philadelphia, Baltimore, and Washington D.C.