Hamilton, Alabama Welcomes Sitel Call Center Growth

The company will be addressing its expanding volume by creating 300 new customer support positions at this customer care call center.


https://businessfacilities.com/2014/10/sitel-expands-hamilton-al-call-center/
The company will be addressing its expanding volume by creating 300 new customer support positions at this customer care call center.
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Sitel Expands Hamilton, AL Call Center

Hamilton, Alabama Welcomes Sitel Call Center Growth

Posted by Heidi Schwartz

Customer care call center operations in Chennai, India.
Customer care call center operations in Chennai, India. (Photo: Glassdoor.com.)

Sitel, a customer care provider, haas announced it is actively expanding its customer care call center in Hamilton, AL. This will entail hiring 300 positions to support expansion by its client, a leading digital cable, HDTV, DVR, high-speed internet and local and long-distance phone provider. The newly hired associates will provide inbound customer support.

“We are very excited about the growth of our business here at the Hamilton call center,” said John Thomas, Sitel’s Hamilton Site Director. “We have a great group of talented employees and look forward to bringing in additional personnel for our front-line, support and management positions. This expansion is evidence of Sitel’s continued commitment to both its clients and Hamilton and the surrounding counties.”

Sitel’s operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.

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Schwartz joined Group C Media in April 1989 as managing editor of Today's Facility Manager. In September 2012, she transitioned to a new role dedicated to developing online content for Business Facilities and Today's Facility Manager (now Facility Executive). Schwartz can be reached at [email protected]

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