Remembering Ed Coene
By Jack Rogers
From the September/October 2013 issue
Ed Coene had an extraordinary life. He packed more accomplishments, sheer joy for living and, of course, rounds of golf into his 83 years than most of us could tally in two lifespans.
Ed began his journey by walking a trail blazed by his father, a veteran of two World Wars. Like his dad, Ed joined the U.S. Navy after getting a degree in mechanical engineering at Cornell University. He served on a destroyer that patrolled the combat zone during the Korean War and then came home to take the same jobs his father had held with a coal wholesaler, engineer and sales executive.
At age 33, Ed decided to chart his own course. With an engineerâs eye for detail, a visionaryâs blueprint of the future and an optimistâs rock-solid belief that he could get there, Ed threw himself head-first into the publishing business.
Fifty years and a kaleidoscope of entrepreneurial successes laterâincluding two national trade magazines, trade shows, directories and a thriving online publishing business, with some real estate on the sideâEd Coene is remembered as the rare person who embodied a contradiction.
He was a salesman from an era when what counted was friendship, shoe leather and a handshake (what Ed would happily call the âgin-and-tonicâ school of selling) and an executive from a time when the boss dictated his letters to a secretary who scratched them out in shorthand.Â But he also was an entrepreneur with an insatiable curiosity about new things. Ed never circled the wagons around the past and hoped that whatever was changing around him would revert to its original form. He welcomed change and put it to work for his business, always eager to try out new technology, new business models and better ways to serve the needs of his clients.
âItâs really amazing, with his background as a mechanical engineer and then his career in publishingâyouâd think these were completely opposite ends of the spectrum,â marvels Betty Anne OâMalley, a senior sales rep at Group C. âBut Ed loved the idea of technology and how it could improve everything we could offer. When you think about it, he never stopped being an engineer. He was engineering new magazines and new business opportunities, putting them together one piece at a time.â
âFor someone who personified an old-school manner, it seemed like a contradiction,â adds LuAnn Rathemacher,Â Group Câs production manager, who joined the company in 1986. âHe didnât fight change, he embraced it.â
Building On Innovation, Breaking Down Walls
Group Câs original labor-intensive typesetting operation, which used waxed paper to create layouts, evolved into todayâs digital workflow. Every step of the way, Ed urged the team to adopt the latest innovations. âEven if he didnât fully understand a new method, he wanted to know how he could make it work for us,â LuAnn recalls.
âHe was always walking into my office and looking over my shoulder when I was trying out new software,â adds Heidi Schwartz, who joined Group C in 1989 as the first editor of Todayâs Facility Manager and then became our Internet Director. Ed was the first person on his much younger staff to grasp the potential of the Internet.
Rapidly evolving technology wasnât the only change Ed Coene welcomed during his publishing career. He also pioneered a long-overdue adjustment in the employment status quo at a time when it might have ruffled the feathers of some of his old-school contemporaries.Â Edâs daughter, Susan, joined his company in 1986 and became publisher of TFM. She was one of the first female trade publishers in an equipment sector that in those days considered women an alien species in the business world. Susan, who inherited Edâs perseverance, lauds him for giving her the opportunity to make her mark.
âMy father is a very forward-thinking man, and believes that women are just as good as men, and brought me up to believe that. He has no prejudices,â she said, in a 1994 profile of Group C published in the Asbury Park Press.
Soon after Susan joined the company, her brother Ted came on board, working on a portfolio of regional directories and becoming Executive Publisher of Business Facilities. Today, Susan and Ted are Co-Presidents of Group C.
Bright Lights, Big City Beckon
Edâs independent publishing career could have ended before it really began if he had chosen to become a cog in someone elseâs giant publishing machine.
In 1966, McGraw-Hill bought Edâs first magazine (a trade pub called 33, named after the SIC code for metalworking) and made him an offer they thought he couldnât refuse: an executive position with an office on a top floor of their new Rockefeller Center skyscraper.Â But Ed had no use for the suits on Sixth Avenueâhe had bigger plans.
In a converted house on Shrewsbury Ave. in Red Bank, NJ, Ed opened Bus Fac Publishing Co. Lyle Connor, Group Câs comptroller, was there at the beginning of Bus Fac (pronounced Biz Fac), when it was just Ed and three other full-timers.Â âThe place [in the 1970s] was like a tiny rabbit warren. The sales reps often set up shop in Dannyâs, the bar next door,â recalls Lyle, who initially handled the typesetting while keeping the books. âI always had to let the bartender know the office was calling, in case one of the wives called the bar looking for them.â
The ârabbit warrenâ grew exponentially as Ed added new divisions for directories and telemarketing and brought full production and graphics in-house. Bus Fac outgrew several office venues, including what would later become the Town Hall in Red Bank on Monmouth St. (Bus Fac occupied the section that became the police headquarters). Soon, the company of more than 50 moved into a former A&P supermarket, a building Ed eventually bought.
Through all the iterations of his company, Ed Coene himself was the reliable constant that never changed. He was the father of a family business who also seemed like a dad to everyone who worked for him. Ed could be the authoritative dad you didnât want to show your bad report card to, but you craved his cheerful greetingsâalways given to you personally, usually with a heartfelt inquiry about your dog, your boat, what was happening in your life. Everyone relished his laser-like sense of humor, even when the bulls-eye of one of Edâs jokes was pinned to your chest.
And like every great father, Ed didnât talk down to his kids. âMr. Coene treated everyone like a peer, no matter how young you were,â Heidi fondly recalls.
Ed was always our Chairman of the Board, but he didnât flaunt his status in public. âAt one of our trade shows, an exhibitor gave the keynote address and then signed copies of his book at their booth,â Betty Anne recalls. âEd got on line with everyone else. When he reached the front of the line, he just said âIâm Ted and Susanâs father.ââ
The sales reps got his special attention, of course, which usually began with âWhat did you sell today?â Ed always wanted to know where they were going and who they were seeing. He might suggest a modest tweak to the itinerary. TFMâs senior rep, Bob Doran, remembers Ed telling him âafter your call in Virginia, why not drive down to Tampa in Florida?âÂ Before Bob could point out that this âdetourâ would add about 1,000 miles to his trip, Ed said: âItâs not farâonly three inches on the map!â Jim Semple, BFâs national sales manager, says Edâs marching orders to the reps were three simple words: âNever give up!â
While Ed made sure the sales force stayed on its toes, he kept himself busy thinking about new ways to grow the business. âEd was always thinking on his feet, planning new ways to make money,â Lyle says. âHe had big ideas, bigger than others, which is why the competition was always trying to copy him.â
Golf, Gin Rummy and âSemi-Retirementâ
Ed always made sure nobody forgot to have a good time while they were grinding out magazines and meeting merciless deadlines. There was an annual Christmas party that usually lasted into the wee hours and in later years a company picnic.
Golf was Edâs lifelong passion (usually followed by countless hands of gin rummy). Edâs Wednesday golf game was akin to a religious rite that was faithfully observed. Lyle convinced him to close the Bus Fac office on Wednesday afternoons, presumably giving the staff a chance to pray that the boss mastered his putting game.
Edâs numerous publishing awards (he received a Lifetime Achievement in Economic Development Award from the National Council for Urban Economic Development in 1999) âand a 1952 proclamation from the President of the United States commissioning Ed as an Ensign in the Navy shared a place of honor on his office wall with portraits of golf greats Jack Nicklaus and Arnold Palmer. He was a fixture at the golf clubs at Deal and Orchid Island.
Ed never really retired. In recent years, when the weather was fine, we all looked forward to his cheerful greetings when he stopped by the office after a round of golf. We could be certain of three things: his score was low, his spirits were high and the odds were good that he bagged his fourth hole-in-one (he got his third at the age of 78). Even in âsemi-retirement,â Ed protected the interests of the company he founded. Cathy Aste, his last administrative assistant, remembers being summoned to his office to help Ed finish a letter to both of New Jerseyâs U.S. senators.
âIt was an impassioned letter about how Big Business and the economy were pushing small business owners out of the picture,â she remembers. âHe declared he wouldnât let that happen to Group C without a fight!â
There wasnât a cloud in the sky on September 17. The day was warm but comfortable, with a gentle breeze coming off the ocean. Perfect golf weather, but Ed wasnât golfing. That evening, after a lifelong skirmish with heart disease, he finally lost his battle with congestive heart failure.
Those who knew him best will always be able to picture a different ending. Ed is lining up his tee shot. He looks up ahead and sees the trajectory that will deliver the ball to the green. He lifts his club and brings it down in an impeccably graceful and powerful swing with a smile on his face.