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Lowe’s Selects Indiana For New Customer Support Center

Posted by Heidi Schwartz

Lowe's Customer Support NC

Lowe’s Customer Support Center East in Wilkesboro, NC. (Photo: Livability.com.)

Lowe’s has announced its plans to locate a Customer Support Center in Indianapolis, IN, creating up to 1,000 new jobs by 2016. The Mooresville, NC-based company plans to invest $20.5 million to purchase, renovate and equip a facility on the northwest side of Indianapolis. The new Customer Support Center will support stores and Internet sales, delivery services and repair services for Lowe’s customers across the United States.

“Indiana provides national companies like Lowe’s with the perfect building blocks for success,” said Indiana Gov. Pence. “We have taken all the parts required—a central location, low taxes and a skilled workforce—and assembled them perfectly here in Indiana. Indiana is a state that works for business because we have built the business climate companies like Lowe’s need for growth and success.”

Lowe’s, which currently employs nearly 7,900 people in Indiana, plans to begin hiring for positions at the new Customer Support Center immediately. EmployIndy will offer assistance during the hiring process.

“We chose Indianapolis because of the talented and experienced workforce who we believe can provide outstanding service to our customers,” said Don Easterling, Lowe’s vice president, contact center. “Indianapolis adds a strategic Midwest location to our network of Customer Support Centers located in North Carolina and New Mexico. We appreciate the support of both state and local officials that helped make this a win-win project.”

The Indiana Economic Development Corporation offered Lowe’s Home Centers, LLC up to $5,500,000 in conditional performance-based tax credits and up to $100,000 in training grants based on the company’s job creation plans. The city of Indianapolis will consider tax abatement and additional funding for the direct infrastructure associated with the facility at the request of Develop Indy, a business unit of the Indy Chamber.

“Internationally recognized companies, like Lowe’s, are choosing Indy as the place to expand because of our welcoming business climate, central location, and talent pool,” said Indianapolis Mayor Greg Ballard. “Indy has seen tremendous business growth this year, and as the city’s unemployment rate continues to fall, we look forward to continuing this course.”

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About The Author

Schwartz joined Group C Media in April 1989 as managing editor of Today's Facility Manager. In September 2012, she transitioned to a new role dedicated to developing online content for Business Facilities and Today's Facility Manager. Schwartz can be reached at [email protected]

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