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Direct Energy To Open New Call Center In Tempe, AZ

Chairman of the Board of GPEC, Jim Lundy welcomes Direct Energy to the Valley during a press conference announcing Direct Energy's decision to locate in Tempe.

Chairman of the Board of GPEC, Jim Lundy welcomes Direct Energy to the Valley during a press conference announcing Direct Energy’s decision to locate in Tempe.

Direct Energy is expanding the company’s footprint in Arizona with a new, comprehensive call center, which will play an important role in the company’s growth. With the new call center to be located in Tempe, Direct Energy will expand its Phoenix regional base and employ an additional 250 to 300 people, creating new jobs in the Greater Phoenix (GPEC) region.

“Our existing Phoenix call center has been successful for Direct Energy and is bursting at the seams,” said Eddy Collier, president, Direct Energy Services. “Our new call center is being expanded to cover call taking for our very large Residential Energy business, allowing us to offer a wide range of products and services in one location for the benefit of our customers.”

Direct Energy worked with the Arizona Commerce Authority and the GPEC to finalize the details of the new call center, which is expected to provide a $7 million capital investment to the region.

“Direct Energy’s expansion in Arizona speaks to the state’s advantageous business operating environment and national competitiveness,” said Sandra Watson, President and CEO, Arizona Commerce Authority.  “We look forward to continuing our strong working relationship with Direct Energy, assisting the company as it increases its operations, invests capital in our state, and creates hundreds of jobs for Arizonans.”

“As a community, we’ve worked hard to improve the region’s competitiveness and spur job creation,” said Jim Lundy, Chairman of GPEC’s Board of Directors and CEO of Alliance Bank of Arizona. “Direct Energy’s investment in Greater Phoenix is testament to our success as we’ve built a robust business landscape and a strong, capable workforce – both of which were a major factor in the company’s choice of Tempe over other competitive markets like Dallas and Tulsa.”

“We are thankful that Direct Energy has selected Tempe as the place to expand its customer care center,” Tempe Mayor Mark Mitchell said.  “In addition to bringing hundreds of new jobs and opportunity to our city, Direct Energy has a proven track record of community support in the region.”

Direct Energy will move into the new facility in February. The company expects the call center to be fully functional by the end of the first quarter of 2013.

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Schwartz joined Group C Media in April 1989 as managing editor of Today's Facility Manager. In September 2012, she transitioned to a new role dedicated to developing online content for Business Facilities and Today's Facility Manager. Schwartz can be reached at [email protected]

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